Welcome to Rimjhim Tours & Travels. By accessing or using our services (including bookings, consultations, and website interactions), you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Booking & Confirmation
- All travel bookings are subject to availability and confirmation.
- A booking is confirmed only after full or partial payment is received and acknowledged by us.
- It is your responsibility to ensure that all booking information (names, dates, passport details, etc.) is accurate.
2. Payment Terms
- Full payment must be made before the issuance of tickets, hotel vouchers, or other travel documents.
- Accepted payment methods include cash, bank transfer, and online payment (where applicable).
- Prices are quoted in SGD unless otherwise stated and are subject to change without notice due to currency fluctuation, fuel surcharges, and third-party pricing.
3. Cancellation & Refund Policy
- Cancellations must be made in writing.
- Refunds are subject to the cancellation policies of airlines, hotels, and other service providers.
- Administrative fees may apply. Refund processing may take up to 21 business days.
4. Visa Services
- We provide visa assistance, but the approval is at the sole discretion of the respective embassy or immigration authority.
- We are not liable for delays, rejections, or any losses due to visa issues.
- All visa-related documents provided must be truthful and complete.
5. Travel Insurance
- Travel insurance is strongly recommended.
- Rimjhim Tours & Travels is not responsible for losses arising from accidents, medical emergencies, flight cancellations, or lost baggage unless otherwise stated.
6. Liability Disclaimer
- We act as an agent for third-party suppliers (airlines, hotels, transport providers). We are not responsible for the acts, errors, or omissions of these suppliers.
- We are not liable for damages or losses due to natural disasters, war, delays, or other unforeseen events beyond our control.
7. Customer Responsibilities
- You must have valid travel documents, visas, and necessary vaccinations before traveling.
- It is your responsibility to comply with local laws, customs, and regulations of the destination country.
- You are expected to behave responsibly during your trip.
8. Changes by the Company
- Rimjhim Tours & Travels reserves the right to make changes to travel itineraries due to operational reasons or unforeseen circumstances.
- We may substitute hotels, flights, or tours with similar alternatives without prior notice.
9. Intellectual Property
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All content on our website and promotional materials, including logos, images, and text, is the property of Rimjhim Tours & Travels and may not be reproduced without permission.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes shall be resolved under the exclusive jurisdiction of the courts of Singapore.